Dawin

Terms of Service

December 5, 2025

Agreement to Terms

These Terms of Service (“Terms”) govern your access to and use of the Dawin clinical documentation platform (“Service”) provided by Dawin Technologies (“Dawin,” “we,” “our,” or “us”). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree, do not use our Service.

Eligibility

Our Service is intended solely for licensed healthcare professionals. By using Dawin, you represent and warrant that you are a licensed physician or healthcare provider authorized to practice medicine in your jurisdiction. You must be at least 18 years old to use our Service.

Account Registration

To use our Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and update your information to keep it accurate
  • Keep your password secure and confidential
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use of your account

Subscription and Payment

Free Trial: We offer a 14-day free trial with no credit card required. At the end of the trial, you may choose to subscribe to continue using the Service.

Subscription Plans: Our Pro plan is billed monthly at $50/month. Subscription fees are non-refundable except as required by law.

Payment: You authorize us to charge your payment method for all applicable fees. If payment fails, we may suspend or terminate your access.

Cancellation: You may cancel your subscription at any time. Cancellation will be effective at the end of your current billing period.

Use of Service

You agree to use our Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights of others
  • Transmit malicious code or attempt to hack or compromise our systems
  • Share your account credentials or allow unauthorized access
  • Use the Service for any purpose other than clinical documentation
  • Reverse engineer, decompile, or attempt to extract source code

Professional Responsibility

Dawin is a documentation tool that assists healthcare professionals. You remain solely responsible for all clinical decisions, patient care, and the accuracy of final documentation. You must review and verify all AI-generated content before using it in patient care. Dawin does not provide medical advice and should not be relied upon as a substitute for professional medical judgment.

Intellectual Property

The Service, including all software, content, and materials, is owned by Dawin and protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for its intended purpose. You retain ownership of your patient data and clinical documentation.

Privacy and Data Protection

Your use of the Service is subject to our Privacy Policy. We are committed to HIPAA compliance and protecting patient health information. You agree to use the Service in compliance with HIPAA and other applicable privacy regulations.

Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. WE DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF AI-GENERATED CONTENT.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DAWIN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

Indemnification

You agree to indemnify and hold Dawin harmless from any claims, damages, losses, or expenses arising from your use of the Service, violation of these Terms, or violation of any rights of another party.

Termination

We may suspend or terminate your access to the Service at any time for any reason, including violation of these Terms. Upon termination, your right to use the Service immediately ceases. Data retention after termination is governed by our Privacy Policy.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance of the modified Terms.

Governing Law

These Terms are governed by the laws of Qatar. Any disputes shall be resolved in the courts of Qatar.

Contact Information

For questions about these Terms, please contact us:

Email: info@dawin.ai

Address: Pasteur Street – Gemmayzeh
Burotec Building, 5th Floor
Beirut, Lebanon