Privacy Policy
Introduction
Online Reach S.A.R.L, operating as Dawin.ai (“Dawin,” “we,” “our,” or “us”), is a Lebanese company committed to protecting the privacy and security of your personal information in accordance with Lebanese data protection laws and international standards. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our clinical documentation platform.
Legal Certification & Local Data Protection
Our Legal Commitment: Data is Protected in Lebanon
Dawin’s core technology—our proprietary Lebanese-language AI model and our secure data-transfer
architecture—is legally recognized and protected by the Ministry of Economy and Trade (Lebanon).
This certification confirms that:
-Our system meets Lebanon’s requirements for software intellectual property
-Our platform is audited and validated for secure handling of medical data
-Your patient information remains protected under Lebanese jurisdiction
Information We Collect
Account Information
When you create an account, we collect your name, email address, phone number, medical license information, and other professional credentials necessary to verify your identity as a healthcare provider.
Patient Health Information
Our platform processes sensitive patient health information including voice recordings, transcriptions, consultation notes, and patient records. This information is protected under Lebanese medical privacy laws and receives the highest level of protection.
Usage Information
We collect information about how you use our services, including access times, pages viewed, features used, and general usage statistics to improve our platform.
Device Information
We may collect information about the devices you use to access Dawin, including device type, operating system, and mobile app version.
How We Use Your Information
- •To provide, maintain, and improve our clinical documentation services
- To process voice recordings and generate transcriptions and SOAP notes
- To communicate with you about your account and our services
- To ensure the security and integrity of our platform
- To comply with legal obligations and regulatory requirements
- To improve our AI models for better transcription and note generation accuracy
Information Sharing and Disclosure
We do not sell, rent, or share your personal information or PHI with third parties for their marketing purposes. We may share information only in the following circumstances:
- With Your Consent: When you explicitly authorize us to share information
- Service Providers: With trusted partners who help us operate our platform (e.g., cloud hosting providers), all under strict confidentiality agreements compliant with Lebanese law
- Legal Requirements: When required by law, regulation, or legal process
- Protection of Rights: To protect the rights, property, or safety of Dawin, our users, or the public
Data Security
We implement industry-leading security measures to protect your information, including end-to-end encryption, secure data storage, access controls, and regular security audits. All patient health information is encrypted both in transit and at rest using AES-256 encryption. Our platform complies with Lebanese data protection requirements and undergoes regular security assessments.
Your Rights
You have the following rights regarding your information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information (subject to legal retention requirements)
- Export: Export your data in standard formats
- Opt-Out: Opt out of non-essential communications
Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account termination, we retain data for 30 days to allow for account recovery, after which data is permanently deleted unless we are required to retain it for legal, regulatory, or legitimate business purposes.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
Children’s Privacy
Dawin is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our platform. Continued use of Dawin after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Online Reach S.A.R.L – Dawin.ai
Email: info@dawin.ai
Address: Sagesse Street, Jdeideh, Metn
Joseph Nassif Building, Ground Floor
Lebanon
